Quetz Refund Policy

At Quetz, we ensure your order arrives in impeccable condition at the address you provide. If, however, upon arrival, the condition of the product is compromised, please contact Customer Care within 24 hours with a detailed description and supporting photograph(s). Our team will be happy to assist you with a product replacement.

As our chocolates are perishable, claims submitted without proper documentation will not qualify for a replacement. Quetz may, at its discretion, limit replacements. Please note: we do not offer refunds or returns.

Our guarantee extends only to correctly addressed orders. Unfortunately, and due to the perishable nature of our products, we cannot guarantee the condition of the package if the carrier must reroute your order. Quetz cannot be responsible for the condition of orders that are not able to be delivered on the first attempt (or that you may have updated or revised through any customization options with our carrier).

We will ship your order to the shipping address(es) you provide. Please include a street address, and company name, apartment numbers when applicable to ensure proper delivery.

Quetz is not responsible for failed deliveries when:
1. You provide an incorrect or outdated address;
2. Your recipient is out of town or not available, or
3. You do not provide a corrected/new delivery address within 24 hours of the first delivery attempt.

Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or re-labelling for the carrier.

Quetz Atelier is not responsible for items that are not delivered or orders not received or any other grievances regarding the order that were purchased through third party delivery apps and services like Swiggy and Zomato and Amazon.